As part of a natural process of collaboration, conflict is evitable when working and with different priority groups and individuals, internally and externally, to an orgnization, agency, and/or institution. The ability to manage and address conflict within working relationships, as well as understanding interpersonal dynamics, serves to enhance leadership awareness and management skills. In continuation from the previous course of Stakeholder Engagement, participants in this course will learn about change management and how to address and manage conflict and resistance when working with stakeholders. 

Change Management Conflict Handling Modes and Skills

By the end of the lesson, participants will be able to:

1. Identify five conflict management styles.
2. Describe the implications of each of the five conflict management styles.
3. Explain change management skills and seven constructive responses to conflict.

Change Management Case Study
By the end of the lesson, participants will be able to:

1. Apply change management skills and management styles to the case study. 
2. Identify forces driving change and forces resisting change. 

Change Management Critical Success Factors

By the end of the lesson, participants will be able to:

1. Describe the steps when conducting a Force Field Analysis. 
2. Identify and characterize stakeholder forces driving change and resisting change. 
3. Explain resistance management and signs that resistance can be present among stakeholders
4. Illustrate strategies to resolve or mitigate resistant forces

This training series was funded by CDC Cooperative Agreement No: 1 NU38OT000297-03-00. The contents of this training are solely the responsibility of the authors and do not necessarily represent the official views of CDC.

Competencies:

• 4.3 – Community Partnership Skills – Participates in emergency management for public health emergencies
• 6.1 – Leadership and Systems Thinking Skills – Applies the organization's vision and program goals in all epidemiologic activities
• 6.2 – Leadership and Systems Thinking Skills – Engages in change management
• 6.4 – Leadership and Systems Thinking Skills – Manages workforce development
• 7.2 – Policy Development and Program Planning Skills – Evaluates programs, policies, services, laws, and organizational performance
• 7.3 – Policy Development and Program Planning Skills – Engages in organizational strategic planning
• 7.4 – Policy Development and Program Planning Skills – Applies principles of ethical and legal practice to epidemiologic activities, data analysis, assessment, and dissemination